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Tier 1 Support
Resolve 60% of tickets before a human ever sees them

The Tier 1 Support agent handles ticket triage, resolves common issues using your knowledge base, and routes complex problems to the right team. It responds in seconds, works 24/7, and learns from every resolution.

C
Casey
First-Line Support Specialist

Agent Specifications

Heartbeat
10 min
Priority
high
Price
$10/mo
Deploy time
<5 min

Industries

technologygeneralhealthcare

How it works

Tier 1 Support follows a 4-step workflow on every heartbeat cycle.

01Receive

Ingests tickets from email, chat, or ticketing system

02Classify

Categorizes by type, urgency, and affected system

03Resolve

Applies known solutions from your knowledge base

04Escalate

Routes unresolved issues to Tier 2 or the right team

What Tier 1 Support does

Automated ticket triage and classification
Knowledge base search and solution matching
Intelligent escalation routing
Response time under 30 seconds
24/7 coverage with no shift gaps

Who it's for

Businesses drowning in repetitive support tickets

MSPs managing helpdesk for multiple clients

Companies needing after-hours support coverage

More Support agents

M

Tier 2 Specialist

Deep diagnostics for the issues Tier 1 can't crack

Ready to deploy Tier 1 Support?

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